Refund policy

Return & Refund Policy

At KC CREATIONS, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help.

14-Day Return Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With all tags attached

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

How to Start a Return

To begin a return request, please contact us at:

📧 Email: Randykc6@yahoo.com

If your return is approved, we will provide:

  • A return shipping label

  • Instructions on how and where to send your package

Please note that items returned without first requesting authorization will not be accepted.

Return Address

KC CREATIONS
7112 Lancashier Dr
North Richland Hills, TX 76182
United States

If you have any questions regarding returns, you can contact us anytime at Randykc6@yahoo.com.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery and contact us as soon as possible if:

  • Your item arrives damaged

  • Your item is defective

  • You received the wrong product

We will review the issue and work quickly to make it right.

Non-Returnable Items

Certain products cannot be returned, including:

  • Custom products

  • Personalized items

  • Special order products

  • Perishable goods, including food, flowers, or plants

  • Personal care products, such as beauty items

  • Hazardous materials

  • Flammable liquids or gases

  • Sale items

  • Gift cards

If you have questions regarding whether your item qualifies for a return, please contact us before placing your order.

Exchanges

The fastest way to receive a replacement item is to return the original item for approval and then place a new order for the desired product once the return has been accepted.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or denied.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that banks and credit card companies may require additional time to process and post your refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

📧 Randykc6@yahoo.com